Who we are
Mode Roofing is a trading name of Stourbridge Roofing Ltd. Stourbridge Roofing Ltd is registered in England and Wales (company number 14831906) and is responsible for the personal information described here.
Registered office: 21 The Glebe, Belbroughton, Stourbridge, England, DY9 9TH. Our operating base is 1711 High St, Knowle, Solihull B93 0LN.
What we collect
When you contact us or use our quote form, we may collect:
- your name, phone number and email address
- your preferred way for us to contact you (phone, WhatsApp or email)
- your postcode and property address
- details of the roofing work or problem, such as the service, urgency, property type and roof type
- any photos of your roof or damage that you choose to upload
- the page of our website you sent your enquiry from, and any area or service you selected
If you call or message us on WhatsApp, we receive the information you share in that conversation.
How we use it
We use this information only to respond to your roofing enquiry: to contact you, give advice or a quote, arrange a site visit or inspection, and carry out any work you ask us to do. We don't sell your information, and we don't use it for marketing.
Our lawful basis is taking steps at your request before entering into a contract with you, and our legitimate interest in responding to enquiries.
Who we share it with
Our website content and enquiry forms are managed using Wix, and the website is hosted by our technology providers. These services process data on our behalf to run the website. We don't share your details with anyone else unless the law requires it.
Cookies
This website does not currently use analytics or advertising cookies. If that changes, we will update this page and ask for your consent where required.
How long we keep it
We keep enquiry details only for as long as we need them to deal with your enquiry and any resulting work, and to meet our legal and accounting obligations.
Keeping it secure
We take reasonable steps to protect your information and limit access to the people who need it to handle your enquiry.
Your rights
Under UK data protection law you can ask to see the information we hold about you, ask us to correct or delete it, or object to how we use it. You can also complain to the Information Commissioner's Office (ico.org.uk) if you're unhappy with how we've handled your information.
Contact us about privacy
Call us on 0121 790 1061 or message us on WhatsApp at +44 7715 327631.